Versand

At Belundo, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process, times, and important information about tracking and delivery.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. Please note that processing time is separate from shipping time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping:

    • Delivery Time: 5-7 business days within Germany.

  • Expedited Shipping:

    • Delivery Time: 2-4 business days within Germany.

  • International Shipping:

    • Delivery Time: 7-14 business days depending on the destination.

Note: Delivery times may vary depending on your location and any unforeseen circumstances such as customs delays, COVID-19 restrictions, or natural events.

3. Shipment Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier's website. If you don’t receive your tracking number, please check your spam folder or contact us at Service@BeLunDo.com for assistance.

4. Shipping Restrictions

We currently ship to Germany and select international locations. If you are unsure whether we ship to your country, please contact us at Service@BeLunDo.com.

Please note: Some international orders may be subject to customs duties, taxes, or import fees. These fees are not included in the shipping cost and are the customer’s responsibility upon receiving the package.

5. Shipping Delays

Occasionally, shipping delays may occur due to unforeseen circumstances. We will notify you immediately of any delays affecting your order. However, please be aware that delivery times provided are estimates and not guaranteed.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at Service@BeLunDo.com. We will work with the shipping carrier to investigate and resolve the issue.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.

8. Contact Information

For any questions regarding shipping, feel free to reach out to us:

Email: Service@BeLunDo.com
Phone: 01733593594
Address: Gilles & Stern, Inhaber D. Gilles, Kohlenstraße 237, 45529 Hattingen, Deutschland
Umsatzsteuer-Identifikationsnummer gemäß §27a Umsatzsteuergesetz: [[UMSATZSTEUER-ID EINFÜGEN]]

Free shipping over 75 Euro

Shop worry-free at with our complimentary shipping on all purchases over 75 Euros. Whether you're treating yourself to our trendy unisex clothing or picking out adorable baby products, shipping's on us. Happy shopping!"

Customer service

Customer satisfaction is our top priority. Our dedicated team is committed to providing you with a seamless shopping experience from start to finish.

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